Terms Of Trade


All prices on this website are in New Zealand Dollars ($NZ).
If you are completing a transaction from outside New Zealand and are unsure of exchange rates, check the rates before placing your order. If you use a credit card registered outside New Zealand, the card issuer determines the total based on the exchange rate at the time your card is charged. They may also charge a fee for currency conversion, so if you are unsure check with them before placing your order. As purchaser, you will bear any risk of currency fluctuations.


If you are not completely happy with your purchase, we will gladly refund you via your original method of payment, less shipping costs. Please make sure the item is not altered dirty or damaged after purchase as we cannot accept returns in these circumstances.
All returned items will need to be sent back within 30 days of purchase with the original receipt and reason for the return. Return shipping will be at your own expense.
Please include your name, address, telephone number, original invoice and reasons for your return. Send to:

PO Box 6713
Marion Square
Wellington 6141
New Zealand

Delivery Estimates

Primedia makes every effort to ensure that delivery timeframes meet customer expectations.

New Zealand: Allow us one day to process your order. Once dispatched, delivery should take 1-3 working days if you live in main centres or 3-5 working days for rural locations.
International: Delivery will take slightly longer, so allow approximately 2 weeks. We will inform you of the courier cost before shipping.


If a product is found to be mis-addressed by Primedia then we shall be responsible for its delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address, then Primedia will not refund or resend the product.

Cancelling Orders

Primedia reserves the right to cancel orders that we believe to be fraudulent.

Limitations of liability

Primedia is not responsible for the conduct, of any user of this website. Primedia cannot guarantee that:

You will be able to access the website at all time
Your access will be uninterrupted or secure
The website or server are free of viruses or bugs.

Primedia is not liable for any technical failures, operating or transmission delays or malfunctions in equipment or software.